All Tour&Tate orders are shipped using a secure, tracked delivery service to ensure your purchase arrives safely.

You can easily track the status of your order at any time via our tracking page:

👉 Check your order status here

Free shipping is available on orders above a certain amount, depending on your region. You can find the exact shipping costs and free-shipping thresholds on the product page.
No code is required — free shipping is automatically applied at checkout.

Please note that import duties, taxes, and customs fees are not included in the item price or shipping cost. These charges are the responsibility of the buyer and may vary depending on your country’s laws and import regulations. We recommend checking with your local customs office before placing your order to understand any potential additional costs.

A remote area surcharge may apply to certain locations in some countries. This fee will appear at checkout after you enter your shipping address. Even if your order qualifies for free shipping, the remote area surcharge will still apply.

Once an order is placed, cancellations or changes are not possible. We aim to process all orders placed in 4 working days. 
However, during busy periods, please allow 5–8 business days for processing.

As soon as your order has been dispatched, you’ll receive an email with your tracking link. Delivery times depend on your location — please refer to the estimated timelines to the product page.

All delivery times are approximate and may vary due to carrier delays or customs processing.

You’ll receive email updates at every stage of your order — when it’s in transit, dispatched, delivered, or if it has been delivered to a local post office for pickup.

If your package is delivered to a local post office, you’ll receive a notification by email or SMS, depending on your country, to let you know it’s ready for collection.
Our customer support team will also reach out to ensure you’re informed.

Please note that post offices only hold packages for a limited time — typically around two weeks, though this may vary by country.
If the package is not collected within the given time, it may be returned to sender or destroyed by the carrier.

Tour&Tate cannot be held responsible for uncollected packages, and no refund will be issued in such cases.

Please make sure to use a valid email address when placing your order so you don’t miss any of these notifications and always stay informed about your delivery status.

Shipping costs, free-shipping thresholds, and delivery times vary by region and can be found on each product page.

Some products are shipped from different warehouses, which may result in separate delivery times.
If your order contains multiple items, they may be shipped in separate packages. This will also be stated on the checkout page. 

In that case, you’ll receive separate email updates for each item as soon as it has been dispatched — so you can easily track every part of your order. 

Please note that during promotional periods, order processing and shipping times may take a little longer due to high order volumes.

We process orders Monday to Friday (excluding public holidays). Orders placed over the weekend will be processed on the next business day.

If your package arrives damaged during shipment, please contact us at [email protected] within 5 business days of delivery and include clear photos of the damage so our support team can assist you promptly.