Privacy statement
Introduction
The enclosed statement regarding customers, suppliers and other business partners pertains to how Tour&Tate (‘the Company”) respects these groups’ concerns about privacy. This privacy statement applies to all entities of Tour&Tate and is maintained by Tour&Tate Head office Netherlands, Neon 25-M, 4751XA Oud-Gastel. This privacy statement does not address applicants and employees.
This privacy statement can change from time to time and the most current statement is regularly published on the Tour&Tate website. If Tour&Tate processes major changes to this policy the customer, supplier or business partner will be kept informed by a notification on our website.
The purpose of this privacy statement is to inform individuals on how the Company securely collects and processes data so that privacy is maintained. Tour&Tate respects and protects privacy in accordance with the European General Data Protection Regulation (GDPR) and other applicable laws. Further explanation is given here within on what kinds of personal data Tour&Tate processes, the purpose of processing and how the Company may share personal data with third parties.
What data is being collected?
Tour&Tate may process the below data for the purposes as described below:
- Name, address
- Email address, telephone number
- Data of birth and age
- Gender
- Location
- Bank account number, credit card details
- Clothing sizes
- IP address, Browser ID
- Behavior on site
This list is not exhaustive and Tour&Tate may collect and process data that is useful for its services. Not all data above is collected and processed for every customer, supplier and business partners. Often the data is limited to only a few of the above details. The data collected is dependent upon the purpose of processing.
The Company does not collect and process sensitive data such as ethnic and racial origins, political opinions, religious beliefs, trade union memberships, physical or mental health conditions, genetic or biometric details or sexual preferences. Tour&Tate may use sensitive data such as bank account number. Also, Tour&Tate may combine received data points in order to develop a profile useful in sending personalized offers and advertisements. Tour&Tate is aware of the sensitivity and impact on individual privacy and has taken appropriate actions to handle all data carefully.
How does Tour&Tate collect data?
Tour&Tate may collect data for the use of products and services. This data may be directly collected or from individuals or from his/her devices. For example, the Company may collect data from or about the individual through the Company’s website, social media pages, customer service email messages upon sign up for Company newsletters and personalized offers, upon purchase of Tour&Tate product or when individuals register for an account. When individuals purchase a product from Tour&Tate, the Company may collect his/her registration information, status of order and purchase history. Tour&Tate may collect information about the individual from other sources such as public databases, third party processors or social media.
4.1 Personal data directly collected from customer, supplier and business partner.
Tour&Tate collects and processes personal data sourced directly from the customer, supplier or other business partners. These parties have made the choice to provide this data to Tour&Tate. For example, when parties provide email addresses in order to receive a digital receipt or to conduct business with Tour&Tate.
4.2 Personal data not obtained directly from customer, supplier and business partner.
Besides the above, Tour&Tate may collect personal data from these groups, obtained via third parties, as part of the service the Company provides or in connection with legal requirements that are applicable to the Company.
List of third parties Tour&Tate share their data with are, but is not limited to:
| InCore | Salesforce Commerce Cloud | CBFashion |
| UPC | Salesforce Service Cloud | Moda |
| TNT | Salesforce Sales Cloud | Bleckmann |
| Munro | Salesforce Heroku | Remco |
| Sharmoon | Salesforce Marketing Cloud | Acuity Scheduling |
| Google Big Query | Litmus | Zapier |
| Google Analytics Premium | Criteo | Onfleet |
| Relay42 | NexGen | New Voice Media |
| Awin (affiliate) | UPS | Adyen |
| DHL | Paazl | |
| PostNL | Google tag manager | |
| Microsoft Azure | SFExpress | Hotjar |
| May group (tailors) | Messagebird (Sms) | Intercom |
| Emailage | JYY | Asoni |
How does Tour&Tate use this data?
Tour&Tate mainly uses this personal data based upon a contractual obligation, legal obligation, consent or legitimate interest.
Tour&Tate will process data that is necessary for the performance of a contract with suppliers and other business partners. Tour&Tate also processes data under the lawful basis of a legal obligation. Based upon legal obligation, the Company may store specific financial data for a period of time to meet requirements set by national tax authorities. Tour&Tate may also process your data for the purpose of a legitimate business interest such as to strengthen our relationship with these parties. The Company may provide these parties with communications regarding its services that it thinks might interest the parties. The Company takes into consideration the balance between privacy impacts and the Company’s legitimate business interest. Tour&Tate may process personal data when consented to do so. For example, the Company may lawfully ask these parties for consent to set up a profile in order to send personalized offers. The Company also asks permission to place a cookie on devices in order for the Company to set up profiles and place ads. When Tour&Tate processes data based on these legal grounds, these parties have the right to object, restrict, erase, access and ask data portability.
Tour&Tate's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.
Why does Tour&Tate process this data?
1. To respond to questions, when contacted;
When an individual wants to get in contact with Tour&Tate, the Company will use this data to reply on the request or question. Tour&Tate may process your name, email address and correspondence with Tour&Tate. Tour&Tate processes this data based on the individuals consent when he/she provided the data.
2. To complete orders and when an account is registered;
Tour&Tate asks to fill in personal information when an individual wants to complete an order and/or registers for an account. Some of this information is required: title, first name, last name, address, email, password. The information required for a purchase is based on a contractual obligation and to inform the individual about the status of the order. In order to complete a purchase Tour&Tate may use data for processing payment, delivery, status updates and other communication such as, notification of the delivery status or sending information. Information Tour&Tate may process is name, gender, contact details, email address, purchase history, bank account details. Personal information and order history are saved on a secure server.
3. For development and improvement of products and services;
For the legitimate interest to develop and improve products and services, Tour&Tate may collect and process personal data. Based on analysis of customers’ behavior Tour&Tate can modify its products and services. This customer behavior is based on visitor statistics and how often visitors have clicked on website pages and the items purchased. Tour&Tate may use third parties such as google analytics to analyze the visitor behavior in order to improve its services. Tour&Tate may share personal data with third parties who provide Tour&Tate with web hosting, analysis, payments and other similar services. The personal data Tour&Tate may use are contact details, email address, payment information, correspondence and technical data from the individuals devices such as IP-address, Browser ID and the pages the individual visited on the Tour&Tate website.
4. To comply with law and regulations;
Tour&Tate shall comply with laws and regulations and therefore personal data could be required to comply, for example for legal obligations such as tax purposes. Personal data Tour&Tate may process are name and contact details.
5. To deliver greater website functionality;
Tour&Tate may process technical data if an individual uses Tour&Tate’s website. This technical data is used for managing and improving the websites. If an individual chooses to enter location and preferences the Company processes this data in order to save this for the next visit. Tour&Tate uses cookies on their website in order to make sure a visit is easy to access and use. Read more about cookies in the cookie policy. Tour&Tate may process the data that is entered by the individual on our website which is linked to IP address and Browser ID.
6. To connect with parties through social media;
Tour&Tate makes use of social media accounts such as LinkedIn, Instagram and Facebook. The Company processes data based on consent. If an individual contacts Tour&Tate through one of the mediums the data is used in order to reply on these messages. If an individual connects through a social media account with Tour&Tate, the Company may share data with the provider of this account. The information Tour&Tate shares is governed by the social media provider Privacy Policy. Personal data Tour&Tate may process are name and email address and the data used in your message. If an individual clicks on one of the icons on the website the individual will be linked through to these third party website. If an individual enters these websites these third parties may be able to place a cookie on the same device. Read more about cookies in the cookie policy.
7. For assessment or acceptance of customers, suppliers and other business partners;
When a customer orders at or supplier or business partner works with Tour&Tate, the Company may process personal data to assess the identity and screening based on a contractual obligation. Tour&Tate may process contact details, name, address, email address and bank account information.
8. For executing (contractual) agreements;
Tour&Tate may process data when a customer purchases items on the website. The data Tour&Tate processes is based on the transaction such as name, shipping information, bank account details, consent for personalized offers and terms and conditions. Tour&Tate works with suppliers and other business partners wherefore the Company processes data for invoices, payment information and delivery information. Tour&Tate processes data such as name, address, email address, telephone number, order history and bank account number. Tour&Tate processes this data based on a performance of a contract.
9. To show personalised advertisements;
Tour&Tate may send personalized offers if the individual has given consent. An individual can sign up for the Tour&Tate newsletter and personalized offers by submitting an e-mail address in the newsletter and personalized offer module found at the bottom of any page on this site or in the store. Tour&Tate does not send newsletters and personalized offers to customers or registered visitors unless the individual has given consent for the newsletter and personalized offers specifically. All newsletters and personalized offers contain an opt-out link in case the individual wishes to unsubscribe from receiving further newsletters and personalized offers at any time. Personalized offers are send to an email address which could contain advertisements that might interest the individual based on purchase history and online behavior such as an abandoned shopping cart.
Personal data Tour&Tate process for sending out personalized offers are data the individuals shared actively with Tour&Tate such as name, email address and purchase history and data Tour&Tate obtained based on the individuals interaction with the website. Tour&Tate may use IP address and Browser ID to track your behavior on our website if you have given consent for accepting cookies.
If an individual does not want to receive these emails anymore the individual is able to withdraw consent at any time or able to unsubscribe from these newsletters and personalized offers via marketing email received.
To whom does Tour&Tate share personal data?
Tour&Tate is a global organization and may provide data to other Tour&Tate stores and offices as this is necessary for the service it offers. This data is processed for administrative purposes. Those countries may not have the same data protection laws as the country in which you initially provided that information. When Tour&Tate transfers information from or about its or its use of products to other countries, the Company will protect it as described in this privacy policy. By using products parties give consent the transfer of information from or about the individual or use of Tour&Tates’ products to countries outside of country of residence.
Tour&Tate may process data to other companies outside of the European Economic Area. If Tour&Tate processes data with a country that does not ensure an adequate level of protection of data, Tour&Tate ensures appropriate safeguards are in place such as standard contractual clauses from the European Commission or the US Privacy Shield.
Tour&Tate has data processing agreements with third parties to ensure that data is applied with the same level of security and confidentiality as by Tour&Tate. Tour&Tate has data processing agreements with third parties which defines the rights and obligations regarding GDPR. Tour&Tate decides for which purposes the third party can process data and the third party is obliged to comply with these instructions from Tour&Tate.
How long will we store your personal data?
Tour&Tate shall store data no longer than necessary. Tour&Tate will only store the data in line with legal retention periods and based on lawfulness of processing.
Tour&Tate may store personal data to fulfil the legal grounds of a contractual obligation, legal obligation and to prepare, defense or exercise legal claims and in general where Tour&Tate has a legitimate interest to doing so. Tour&Tate may also store data which is given through consent.
Minors
Under the age of sixteen (16) Tour&Tate requests to make a reasonable effort to verify that a parent or guardian has provided the appropriate consent.
What are your rights?
The individual has the ability to request access, restriction, portability, erasure, rectification and file a complaint by contacting service@tour&tate.com.
If the individual would like to file a complaint, the Company asks that the employee sends an email to service@tour&tate.com. Please note that you can file a complaint at the Dutch Authority.
The individual has the following rights:
- Right to access the personal data Tour&Tate holds at any time.
- Right to ask Tour&Tate to correct his or her personal data that is incorrect and to complete incomplete information Tour&Tate holds about he or she.
- Right to be forgotten and to object and ask Tour&Tate to delete personal data if Tour&Tate has no legal or regulatory obligation to keep this data.
- Right to restrict personal data.
- Right to ask Tour&Tate to provide the employee with a copy of his/her personal data that Tour&Tate holds.
- Right to file a complaint with Tour&Tate or with the Supervisory Authority.
Tour&Tate shall communicate rectification or erasure of your personal data with third parties unless it proves impossible or involve disproportionate effort. Tour&Tate shall inform the individual of the third parties should this matter occur.
When the individual exercises a request please elaborate on the personal data Tour&Tate may process about you by giving Tour&Tate more background of the personal data. For restriction specify the request to a specific department, process, team, incident or service. Try to include timeframes, names, dates, type of processing and documents to enable Tour&Tate to process the request as soon as possible. Tour&Tate will respond to the request within one month of receipt.
Cookies, profiling and withdraw consent
Tour&Tate may send personalized offers based on account and/or website behavior. Tour&Tate only send out personalized offers if its consented to receive these offers.
Tour&Tate uses cookies on its website such as functional, analytical and tracking cookies. Tour&Tate uses these cookies to make the shopping experience more personal. Tour&Tate shall only place a tracking cookie if explicit consent is given on the website. Tour&Tate and third parties are then able to monitor its behavior and can modify advertisements based on interests.
Parties have the right to withdraw consent at any time to unsubscribe from personalized offers via marketing emails. To withdraw consent for tracking and other cookies can be done in the cookie banner. Under ‘preferences’ the cookie settings can be adjusted.
How shall we protect your personal data?
Tour&Tate has taken appropriate and reasonable organizational and technical security measures in order to ensure the safety of your personal data in its systems. Tour&Tate shall not process data to third parties unless the Company has a legal ground to do so, for example consent is given or if it is required by law.
Additionally, employees at Tour&Tate are trained to ensure they handle all personal data with care and strict confidentiality. For staff, personnel access rights have been specified to serve the applicable legitimate purposes required for the individual to perform his or her duties.
