Returns & Exchanges
Items must be returned to us unused with the return tag still attached. Returns that do not meet our policy will be sent back to you. We offer a flexible return policy to make your online shopping experience even easier. But if their is a purpose of fraudulent intent we will not accept the return.
- Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
- We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- All returns must include an order packing slip or return invoice. If this is not filled out correctly, your return may experience issues in processing.
- Damaged, defective, or incorrect items must be reported within 14 days of delivery.
- Return drop-offs are not accepted at our DC or corporate office.
- We reserve the right to delay a refund until items are actually received based on credible concerns surrounding potential fraud.
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To request a return, please contact our customer service team first. Make sure to include your order number with your request.
All return parcels should be sent to:
Tour & Tate
Centrum Zuid 3026
3530 Houthalen
Belgium
Ofcourse you can. You are welcome to return your item(s) by mail in accordance with our Return Policy and repurchasing any available item(s) on our site.
We do not provide cash refunds. We will accept exchanges within 100 days of the original purchase date with a valid receipt and all tags attached. We will accept returns for store credit only within 100 days of the original purchase date with a valid receipt and all tags attached.
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
- Potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.
Non-Tour&Tate items sent to our Distribution Center will be discarded upon receipt
