Tour&Tate

Q: How long does shipping take?

Netherlands/Belgium : 1-2 working days (free over €100) Germany, France, Austria, Luxemburg, Switzerland : 2-3 working days (free over €100) Norway, Sweden, Finland, Denmark : 2-3 working days (free over €100) United Kingdom/Ireland/Wales : 2-3 working days (free over €100) Spain, Portugal, Italy : 2-3 working days (free over €100) Other EU countries: 2-5 working days (free over €100) USA : 2-5 working days (free over €150) Canada : 2-5 working days (free over €150) South-America : 2-5 working days (free over €150) China, Hong Kong, Macau, Japan, South-Korea, Cambodia, Thailand, Vietnam, Malaysia, Philippines : ordered before 22:00 – 1/4 days delivery Australia, New Zealand : ordered before 22:00 – 2/5 days delivery Africa : no options More information

Q: How do I return an item?

You can return your order within 100 days , no questions asked. Just use our easy returns portal — the return label and instructions will be sent to your inbox. We process refunds within 3–5 business days after receiving your return.

Q: Are your materials sustainable?

All of our items use organic cotton , 100% merino wool , vegetable-tanned faux leather and faux suede . All our cotton and wool is 100% pure — never blended with polyester or plastic fibers. We’re actively working to reduce waste, overproduction, and unnecessary packaging.

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Frequently asked questions

How long does shipping take?

Netherlands/Belgium: 1-2 working days (free over €100)

Germany, France, Austria, Luxemburg, Switzerland: 2-3 working days (free over €100)

Norway, Sweden, Finland, Denmark: 2-3 working days (free over €100)

United Kingdom/Ireland/Wales: 2-3 working days (free over €100)

Spain, Portugal, Italy: 2-3 working days (free over €100)

Other EU countries: 2-5 working days (free over €100)

USA: 2-5 working days (free over €150)

Canada: 2-5 working days (free over €150)

South-America: 2-5 working days (free over €150)

China, Hong Kong, Macau, Japan, South-Korea, Cambodia, Thailand, Vietnam, Malaysia, Philippines: ordered before 22:00 – 1/4 days delivery

Australia, New Zealand: ordered before 22:00 – 2/5 days delivery

Africa: no options

More information

How do I return an item?

You can return your order within 100 days, no questions asked. Just use our easy returns portal — the return label and instructions will be sent to your inbox. We process refunds within 3–5 business days after receiving your return.

Can I exchange for a different size or color?

Yes! If the size or color you need is in stock, we’re happy to exchange it. Just start a return and choose “exchange” instead of refund.

Can I track my order?

Yes — as soon as your order ships, you'll receive an email with a tracking link.

We ship out with

PostNL - Netherlands/Belgium
DHL - All EU
Bpost - Belgium
DPD - Poland/UK
Royalmail - UK
EVRI - UK
Deutsche Post - Germany
PostNord - Sweden/Denmark/Norway
UPS - USA
Colissimo - FR
La Poste - FR
Poste Italiane - IT

No Hidden Fees – Duties and Taxes Included!

*We ship your order using the most reliable and efficient carrier available at the time of dispatch.

Are your materials sustainable?

All of our items use organic cotton, 100% merino wool, vegetable-tanned faux leather and faux suede. All our cotton and wool is 100% pure — never blended with polyester or plastic fibers.

We’re actively working to reduce waste, overproduction, and unnecessary packaging.

Is my order insured during shipping?

Yes. Every shipment is insured until it’s safely delivered to your door. You’ll also receive a tracking link once your order leaves our warehouse.

Rated 3.9 out of 5 on Trustpilot

Quick delivery worldwide

We deliver globally with with a secure, tracked shipping method, for the fastest & most reliable service. Free shipping for orders over €150 worldwide.

100 day returns

Didn't fit? - No problem! You can always return or exchange. We offer a 100 day returns or exchange policy if you are not happy with your order for any reason.

Expert Advice

Questions? Ask away. We love hearing from you.

Secure payments

We offer secure payments using Creditcard, iDEAL, Paypal, Klarna, Bancontact and many more.